Section 1: Purpose

1.1 These General Conditions of Sale (CGV) are applicable to all Items offered for sale on the site www.stellahmarrakech.com

1.2 Any Order on the Site is conditional on prior and unreserved consultation and acceptance by the Customer of these General Terms and Conditions and the applicable prices.

1.3 The Website has been developed in compliance with Moroccan legislation and in particular Law No. 53-05 relating to the electronic exchange of legal data.

1.4 Please read the General Conditions of Sale (CGV) below carefully before placing an order for any product or service whatsoever on www.stellahmarrakech.com

1.5 By placing an order on our site, whatever the means used, you agree to submit to these General Conditions of Sale.

Section 2: Definitions

2.1. “Agreement” refers to these General Conditions of Sale (CGV), the confidentiality policy, the payment information, and anything that we provide to you;

2.2. “you”, “your”, and “yours” the person accessing the website, and placing an order for a good or service that we offer there (shop, etc.). Access to www.stellahmarrakech.com by any other means also binds you to these General Conditions of Sale;

2.3. “Products” and “goods” refer to any products that we offer for sale on our website;

2.4. “Service” or “Services” refer to all the services we offer via our website (delivery),

2.5. “Website” refers to our website www.stellahmarrakech.com

Section 3: Company details

3.1 The platform www.stellahmarrakech.com registered in the Trade Register under number 107 284.

3.2 Its head office is located at 220 industrial district, Sidi Ghanem, Marrakech.

Contact: stellahmarrakech@gmail.com

Section 4: Prices and Payments

4.1 The prices of our products are indicated in Euro, all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated.

4.2 All orders, whatever their origin, are payable in Euro.

4.3 StellaH Marrakech reserves the right to modify its prices at any time, also the right to modify Products or Services available for sale on the Website,

4.4 Delivery costs are excluded from the displayed price of the products,

4.5 The product is invoiced on the basis of the price in effect at the time of validation of the order.

4.6 The products remain the property of StellaH Marrakech until full payment of the price

4.7 All delivery costs displayed by our site on the internet are accurate at the time of posting. However, we reserve the right to modify them before any order.

4.9. The total price for delivery and the Products ordered will be displayed on the Website when you place your order. Payment must be made in full for all Products and Services provided

4.10 Payment is made online.

Section 5: Orders

5.1. When you place an order on the Website, we may ask you to provide personal information (name, telephone number, delivery address, etc.)

5.2. Please ensure that your data provided is accurate and complete at the time of ordering.

5.3. If the product is no longer available or is not sufficient, we will notify you by telephone call.

Section 6: Delivery

6.1. Delivery times at the time of delivery are approximate and may vary. The products are delivered to the address entered when placing the order.

6.2. If the products are not delivered within the allotted time, you can contact us by telephone at +212 661-200314 or by email stellahmarrakech@gmail.com and we will do everything possible to ensure that you are delivered as quickly as possible.

Section 7: Cancellation

7.1 You do not have the right to cancel an order after it becomes a “started order”.

7.2 Any payment made before the cancellation of an order by StellaH Marrakech is not refunded.

7.3 Each order canceled after becoming a Started Order will be billed to you.

Section 8: Information

8.1. To use our services, you are required to provide us with the following personal information:

• Full Name
• Phone number
• Address and location

This data is necessary to take advantage of our services and improve the user experience.

8.2. Our Services do not specifically target children and we do not collect any information regarding the age of users.
In the event that we discover that we hold a child's personal information, we will delete that information.

8.3. By accepting these general conditions, you express your consent to the information collected on the site www.Stellahmarrakech.com being processed for the purpose of ordering products, as well as delivery.

8.4. By providing us with the information necessary for the delivery of the Products ordered on the Site, you agree to give us complete and accurate information,

Section 9: Secure payment by bank card

Online payment on our site is secured by the CMI online payment platform and Paypal.

PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

The electronic payment security system set up and certified by the Center Monétique Interbancaire (CMI), by Moroccan banks as well as by the international organizations VISA / MASTERCARD.

The CMI platform guarantees the processing, in complete confidentiality, of your banking and personal data in compliance with current security standards, as well as Law 09-08 relating to the protection of personal data.

The connection between the merchant site and the CMI platform is secured by the TLS 1.2 protocol, the highest level of encryption security for data exchanged on the Internet. CMI notably uses an EV (Extended Value) security certificate that you can identify through the green bar in the URL field of your browser.

If your bank provides this service, CMI uses 3-D Secure double authentication (Verified By Visa or MasterCard SecureCode) to keep your Internet purchases as secure as possible.

Section 10: Shipping Costs, Import Taxes and Import Duties

Please note that shipments destined outside of Morocco are subject to import taxes and customs duties, depending on the regulations of the country of delivery.

Any customs duties, taxes, import duties, brokerage fees, or any additional fees charged by your local government are the responsibility of the recipient. We are in no way responsible for these fees, as we do not receive any of this money. As duties and taxes vary by country and what has been ordered, we are unable to provide an estimated cost. Please contact your customs office for further information.